FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Where are you based?
Kloof is based in India. We bring in our products from mainly Europe and occassionally from various countries, depending on wherever Kloof travels to.
What does Kloof mean?
Kloof translates to Gap (noun) in Dutch. Since Kloof had sprouted in Holland, it has a Dutch name. That is why we say, 'Bridging the Gap/Kloof between trends crafted in Europe & You.'
Where can I buy Kloof's products from?
You can either buy it from our website www.kloof.in or from our Instagram page by dropping in a direct message.
Where are you bringing the products from?
Kloof brings in the products from either wholsalers or private boutiques from Europe.
Do we have to pay custom duty?
Payment Methods? Do you provide Cash On Delivery?
We accept all transactions made via Paytm, Google Pay or a Bank Transfer, kindly request the details via direct Message (on Instagram) and we shall respond. If you would like to place an order via the website, we have payment gateways that will guide you through.
Shipping Methods and the time span for delivery?
We provide shipping all over India to your doorstep. No matter where you live.
Where is the size guide/chart?
We refrain from creating a size guide/chart which specifically pertains to Kloof due to the fact that we are not the manufacturers of the products. As we are bringing in our products from various parts of the world, there can be tweaks in sizes. To avoid the confusion, it is best to go for the size you would usually purchase. You can also consult us for guidance.